NWAPS - Norfolk an Waveney Appliance Prescription Service

You can contact us on Freephone 0800 138 8168

Welcome to the Norfolk and Waveney Appliance Prescription Service

Welcome to the Norfolk and Waveney Appliance Prescription Service (NWAPS). This is a new NHS service that is responsible for issuing prescriptions for stoma/catheter products for people living in the areas covered by the Norfolk and Waveney Integrated Care Board. Stoma/catheter products include all products, accessories and associated additional products (for example, barrier spray, and adhesive remover).

The Norfolk and Waveney Appliance Prescription Service has been set up to enhance the care that people using stoma/catheter products receive. Having your stoma/catheter prescriptions provided by a centralised service, run by a team of specialist nurses, means that you will be able to access the right clinical support when you need to. Your prescriptions will be authorised by our specialist nurses, who will be able to ensure that you are ordering and using the best products for your particular needs.

If you feel that you need the advice and support of a nurse at your local hospital, you will be still able to access your current stoma/urology nurse.

Our service is supported by our friendly team of experienced personal advisors who will contact you to order your prescriptions.

If you feel that you need the advice and support of a nurse at your local hospital, you will be still able to access your current stoma/urology nurse.

Our service is supported by our friendly team of experienced personal advisors who will contact you to order your prescriptions.

Online Ordering

We've launched our new Online Ordering Platform

Ordering your appliance prescriptions online is now quicker and easier.

If you're new to the platform, watch our short video guides before placing your first order. Click here to learn more.‍

If you’re already registered on the platform and want to place your request click here.

If you have previously ordered stoma supplies through your GP or a delivery company please use this form to place your order. If you are new to ordering stoma supplies please call us on 0800 138 8168 so we can set you up on our system.

Name*
First Last
Date of Birth*

Day
Month
Year
Preferred Contact Number*
Email*
Home Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
GP Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
Name of Hospital
NHS Number
Have you had any stoma related problems since your last prescription?*
- Yes
- No
Have you had any sore skin since your last prescription?*
- Yes
- No
Have you needed to consult a healthcare professional about your stoma since your last prescription?*
- Yes
- No
If you have answered yes to any of the above questions we will pass your details to our stoma nursing team for them to contact you:
- I understand one of the nurses may contact me
Please indicate the codes of the products required below, along with the required quantities. For example 54101 – 1 box, 071-40 – 1 box, TR204 – 1 spray. Please also indicate which complimentary items you need, for example dry wipes, disposal bags.
Which dispenser would you like your prescription sending to (i.e. Coloplast Charter, Medilink, Bullens, local pharmacy):
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To view our privacy notice please visit here

If you would like any more information on the service or have any questions, you can contact us on Freephone 0800 138 8168 Monday to Friday 9am to 5:30pm, and Saturday 9am to 1pm.

We are closed on Sundays and bank holidays.