To Bullen Healthcare the word ‘family’ means a lot
Not just because we are a family business but because we deliver a service that allows us to get to know each and every one of our customers personally.
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How it works
Stock and well-being “check-in”
Your dedicated personal advisor will call or email you on a pre-arranged date for your monthly support “check-in” and to complete a stock check with you and take your order for your stoma/urology products and medication.
We confirm your requirements
Your personal advisor will confirm your requirements and confirm a delivery date. We will then contact your GP directly to get your prescription. Where this is not possible you will need to request the prescription yourself. Once your prescription is received we will pick and pack your order ready for dispatch.
Your products and medications will be delivered efficiently and discreetly direct to your door or your chosen destination. No fuss, just simply a great service.
“I was really anxious when I had to order my products for the first time. Julie really made me feel at ease. She was so patient and understood how nervous and self-conscious I felt discussing such personal matters. Since then she has been a breath of fresh air and has made an awkward time so much more bearable.”
“I have used quite a few home delivery services since my surgery and Bullen Healthcare are by far the most helpful when it comes to needing product advice along with the fact that they have access to a wide range of products from different manufacturers. They help make life better for new Ostomates and veterans alike.”
Brexit: Advice to Patients
We have received several enquiries from patients/members regarding what we are doing from a Brexit point of view and whether it will it impact on their ability to be supplied with appliances by us in the period post-Brexit. As a business we have obviously been following the progress of any possible deal or no-deal. We are also part of the UK Government’s contingency planning arrangements which has specific task forces for both medicines and for appliances.
The advice for medical appliances from HM Government is for the manufacturers & distributors to increase their stockholdings within the UK in the lead up to Brexit so as to act as a cushion for any possible delays at UK ports when importing products. The Government has also requested that DACs and pharmacies do not increase their stockholdings prior to this as that could cause shortages within the supply chain.
We are following all of this advice and consequently, where we are the distributor of product from outside of the UK, we are significantly increasing our stockholding of those products.
We have also been in contact with all of our major suppliers and received confirmation from them that they are increasing their UK stockholdings of their appliances to ensure continuity of supply post 31st October.