FAQs

We can supply any stoma, urology or woundcare product that is available on NHS prescription. There may be restrictions placed locally on what items your GP is allowed to prescribe, if this applies to you your GP practice will let you have more details.

We deliver to anywhere in the United Kingdom. If you are going away on holiday we may be able to deliver to your destination, provided enough notice is given. Please speak to your Personal Advisor if you would like to know more.

We have seventeen branches across the country and have our own dedicated Bullens drivers that cover the following areas: Merseyside, Bristol, Dudley, Manchester, Greater Manchester, Stockport, Rotherham, Preston, Cheshire, Cardiff, Newport, Wakefield, Birmingham, Wigan, Warrington and Sheffield. In other areas we work with our trusted delivery partners DPD, Parcelforce, APC and Courier Post.

Our rapid response team is on call every single day of the year. In an emergency out of normal working hours, please call our Freephone number on 0800 888 501 and you will be directed to the emergency line. Please note that is for genuine emergencies only, this line is not for routine orders or queries.